While there is plenty to like here, Kareo’s overall service may not be worth the headaches that some users encountered.
Downsides include poor customer service, opaque pricing, and downtimes due to an older platform. The pros include an affordable fixed cost, multiple support options, and flexible plans priced based on the number of modules chosen. Kareo Billing is one of the modules for the Kareo offering.
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There is no free trial, but there is an offer for a free demo. Some other competing services work on a fixed percentage basis, and don’t get paid until the money is collected, giving the billing service more of an incentive to collect on the claims they are billing. While Kareo’s fixed cost on a monthly basis is attractive for a busier practice, it may explain the lack of aggressive collections during the billing process. At least there is no startup cost, no cancellation fee, or fees for office staff to use the software. Transportation issues, taking time off from work and finding child care are no longer an issue for routine visits and follow-up care. After purchasing the first module, additional modules are added at 50% off, but unfortunately there is no discount for additional providers. Automated eligibility checks, reimbursement-specialist support team and Kareo’s award-winning billing engine. Other non-MD clients, like therapists, can acquire the Kareo modules at a less expensive price of $50 (£38) to $150 (£114) monthly. With further research, we gleaned that for physician and optometry clients, the costs run $150 (£114) to $300 (£228) monthly, depending on the number of modules chosen, with the billing module being the most expensive piece. While we can certainly appreciate that each practice has unique needs, it would be preferable to at least get an idea of the costs prior to contacting the company for the custom quote. Kareo Billing, just like the other Kareo offerings, simply is not forthcoming in their pricing structure for their services. Upon completion, the user will even receive Kareo Certification. This provides a wide variety of courses to cover staff learning needs, with options that are instructor led, and self-paced offerings. Users can also subscribe to this page to get these operational updates.įinally, there is Kareo University, which is available to all customers. There is also a status blog, that indicates if the systems are operational, or if there is a downtime event. The final option is to call Kareo via a toll free number, between the same hours listed above. There is also the option to email the company, which actually opens up a portal to enter the issue encountered, which creates a Help Ticket. These start with online chat, which is available on weekdays, from Monday to Friday, between the hours of 5 AM and 4 PM PDT. Kareo offers a wide variety of support options. Subsequently, and not surprisingly, beyond this, the options do get trimmed down, although they are still better than most.
Still others complain that what they are told by sales when purchasing the service differs from what they experience once the service is acquired.ĭuring the initial period with Kareo, free onboarding is included to get the office transitioned. There are reports of the same problem bouncing between multiple departments with a lack of resolution. Other users point out the poor customer service, with lack of followup by Kareo when trouble tickets are submitted. There are also described issues on data transfers for clinicians looking to upload data, and found the transfer speeds too slow, and the data incomplete, resulting in missing information. Kareo has some downsides, starting with that it is built on an older platform, which makes it susceptible to downtime issues. Then Kareo’s dashboard can simply and easily display this information in an easily digestible format. This allows the management of the practice to easily get a financial snapshot of the billings and collections to determine the financial health of the practice via reports. Medical practices and their patients both enjoy a seamless, easy, and modern experience through the entire patient intake process.Integrated into Kareo Billing are intuitive billing analytics.Simple functionality using a QR-code generated within the patient’s appointment on the Kareo dashboard.The information populates directly into the Kareo platform.
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Specifically developed for overburdened practice managers and their office staff, this app is ideal for those that want to eliminate the need for administrative data entry from paper intake forms, wasting precious appointment and care delivery time.īy simply using the medical practice’s iPad or iPhone, Kareo Kiosk eliminates the need for paper intake and allows patients to digitally enter their historical information, fill out medical intake forms and update basic demographic fields in an electronic format.
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Revolutionize the patient intake process with Kareo Kiosk - a modern, digital experience that leaves antiquated, cumbersome efforts like manual data entry and time-consuming handwritten forms behind.